At AlphaPlex Inc., our team of programmers, designers, and office professionals work diligently to provide our customers with superior software products and we stand behind those products with one of the finest customer support plans in the industry.
Free Support for Customers Using Our Hosting Service.
- Support is provided for FREE as long as you host with us.
- Phone support is available for 60 calendar days from the date your site is set up. Phone support is available Monday through Friday, 8am-5pm Mountain Time. During non-business hours you may send your support request online to us via the instructions provided to you with your account setup instructions.
- Online support is provided after 60 days as long as you continue to host with us. You may send your support request online to us via the instructions provided to you in your account setup email.
Support for Customers Using Other Hosting Services
- Free Online Support is provided for 30 days after your order is fulfilled. You may send your support request online to us via the instructions provided to you in your account setup email. Support is included for MarketGrabber Software only and does not include third-party hosting servers, email, or any other applications.
- Free Self-Service Support is provided via our online knowledge base.
- Annual Support Service - An Annual Support Service may be purchased for $299 per year to provide you with support after the initial 30 days.
Priority Handling of Support Requests
- Support requests are handled on a priority basis to ensure the highest quality of service.
- We work to correct any operational or software problems as fast as possible and these requests receive top priority.
- We try to answer all non-emergency support questions within 1-3 business days after the question is received.
Self-Service Support & Ticketing